Privacy Policy

Last Updated: 30 August 2026

Alitosh Furniture Centre (“Alitosh Furniture Centre”, “Alitosh”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit or use the Alitosh Furniture Centre website, contact us through the website, enquire about our products, request a quotation, place an order, or otherwise interact with us through our online services.

We process personal information in accordance with applicable laws of Kenya, including the Data Protection Act, 2019 and applicable regulations and guidance issued by the Office of the Data Protection Commissioner (ODPC).

By using our website or voluntarily providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Alitosh Furniture Centre is a furniture business located along Kasarani–Mwiki Road, near Maternity Stage, opposite the Total filling station, Nairobi, Kenya.

For purposes of applicable data protection laws, Alitosh Furniture Centre may act as a data controller in relation to personal information that we collect and determine how and why to use.

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you interact with our website or contact us.

Depending on how you use the website, this may include:

Your name;
Telephone or mobile phone number;
Email address;
Delivery or installation address;
Billing information where applicable;
Products you enquire about or purchase;
Information contained in your enquiries, messages or requests;
Information you provide when requesting a quotation;
Information provided when communicating with us through forms, email, telephone, WhatsApp or other communication channels linked from our website; and
Any other information you voluntarily provide to us for the purpose of serving you.

We only seek to collect information that is reasonably necessary for the relevant purpose.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics services or other technologies used to operate and secure the website.

This information may include:

IP address;
Browser type and version;
Device type;
Operating system;
Pages visited;
Date and time of visits;
Approximate location derived from technical information;
Referring website or page;
Website interaction and usage information; and
Technical or diagnostic information necessary for website security and performance.

This information may be used to maintain website security, understand how visitors use our website, identify technical problems and improve the website and our services.

4. How We Use Your Personal Information

We may use your personal information for legitimate and lawful business purposes, including to:

Respond to your inquiries and requests;
Provide information about our furniture products and services;
Prepare quotations and estimates;
Process and manage orders;
Arrange deliveries, installations or other services you have requested;
Communicate with you regarding your inquiry or purchase;
Provide customer support;
Confirm or clarify information relating to an order;
Improve our products, services and website;
Maintain the security and functionality of our website;
Detect, prevent or investigate fraud, misuse or other unlawful activity;
Maintain appropriate business and transaction records;
Comply with applicable legal and regulatory obligations; and
Send promotional or marketing communications where permitted by law and where appropriate consent or another lawful basis is required.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected without an appropriate lawful basis or, where required, your consent.

5. Legal Basis for Processing Personal Information

We will process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

Where you have given your consent;
Where processing is necessary to respond to your request or perform a contract or transaction with you;
Where processing is necessary for compliance with a legal obligation;
Where processing is necessary for legitimate business purposes and those interests do not override your applicable privacy rights; or
Where processing is otherwise permitted or required by applicable law.

Where we rely on consent, you may withdraw your consent subject to applicable legal or contractual limitations.

6. Marketing Communications

Where permitted by law, we may use your contact details to provide information about our products, offers, promotions or services.

Where your consent is required, we will seek your consent before sending direct marketing communications.

You may request that we stop sending marketing communications to you at any time by contacting us or, where available, using the unsubscribe or opt-out mechanism provided in the communication.

Withdrawal of consent for marketing will not affect the lawfulness of processing carried out before your withdrawal.

7. Sharing of Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted third parties who help us operate our business or provide services to you.

These may include:

Website hosting and technical service providers;
Website maintenance and development providers;
Delivery or logistics providers where necessary to fulfil an order;
Payment service providers where applicable;
Communication service providers;
Professional advisers, where necessary;
Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law; and
Other service providers where disclosure is necessary for a legitimate and lawful business purpose.

Where we engage third parties to process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.

We will not disclose your personal information to third parties for unrelated purposes without a lawful basis.

8. WhatsApp and Other Third-Party Communication Services

Our website may provide links or buttons that allow you to contact Alitosh Furniture Centre through services such as WhatsApp, email, social media or other third-party communication platforms.

When you use such services, your information may also be processed by the relevant third-party provider under its own privacy policy and terms.

We do not control the privacy practices, security or policies of third-party platforms. We encourage you to review the privacy policies of those services before providing personal information through them.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security and user experience.

Cookies may help us:

Remember certain preferences;
Understand how visitors use our website;
Improve website performance;
Maintain website security; and
Measure website traffic and performance.

Some cookies may be necessary for the website to function properly, while others may be used for analytics or functionality.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect some website functionality.

Where applicable, we will provide additional information or choices regarding non-essential cookies.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include appropriate access controls, secure hosting arrangements, password protection, security monitoring and other safeguards appropriate to the nature of the information being processed.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the breach and make any required notifications.

11. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide services, complete transactions, maintain business records, resolve disputes, enforce agreements and comply with legal or regulatory obligations.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

12. Your Data Protection Rights

Subject to applicable law, you may have rights in relation to your personal information, including the right to:

Be informed about how your personal information is being used;
Request access to personal information that we hold about you;
Request correction of inaccurate, incomplete or misleading personal information;
Object to certain processing of your personal information;
Request deletion or erasure of personal information where applicable;
Request restriction of processing in circumstances provided by law;
Request portability of your personal information where applicable; and
Withdraw consent where processing is based on consent.

The Data Protection Act, 2019 provides data subjects in Kenya with specific rights concerning their personal information.

These rights are not absolute and may be subject to legal requirements, legitimate interests, contractual obligations or other lawful limitations.

13. How to Exercise Your Rights

If you wish to access, correct, delete, restrict or object to the processing of your personal information, or if you wish to withdraw consent, please contact Alitosh Furniture Centre using the contact details provided on our website.

When handling a request, we may need to verify your identity before providing access to or making changes to personal information.

We will consider and respond to valid requests within the period required by applicable law.

14. Children’s Privacy

Our website and services are primarily intended for adults and persons who are legally able to enter into transactions for furniture and related services.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent or authority, please contact us so that we can take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites.

When you leave our website, we encourage you to review the privacy policy of the website or service you are visiting.

16. International Transfers

Some of the service providers we use, such as hosting, analytics, communication or technology providers, may process information outside Kenya.

Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Kenyan data protection requirements and that appropriate safeguards are in place.

The Kenya Data Protection Act places requirements on transfers of personal information outside Kenya, including appropriate safeguards or consent where applicable.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or data-processing practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where appropriate, we may provide additional notice of significant changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we protect your personal information.

18. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way Alitosh Furniture Centre handles your personal information, please contact us through the contact details provided on our website.

Alitosh Furniture Centre
Kasarani–Mwiki Road, near Maternity Stage,
Opposite Total Filling Station,
Nairobi, Kenya.

Email: Alitoshfurniturecentre@gmail.com
Phone: +254 734 694 301 / +254 732 826 243

We will endeavour to address privacy-related enquiries and requests promptly and in accordance with applicable Kenyan data protection requirements.

19. Complaints

If you believe that your personal information has been handled in a manner that violates your rights under applicable data protection law, we encourage you to contact Alitosh Furniture Centre first so that we can investigate and attempt to resolve your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

The ODPC is the statutory regulator responsible for regulating the processing of personal data and protecting data subjects’ privacy rights in Kenya.

Office of the Data Protection Commissioner (ODPC)
Nairobi, Kenya
Website: Office of the Data Protection Commissioner

Alitosh Furniture Centre is committed to handling personal information responsibly, transparently and securely while providing our customers with quality furniture and services.